Box Office Hours

The box office will open 1 hour prior to curtain.

General Admission

All Pointless performances are general admission. We suggest you arrive 25-30 minutes prior to curtain to ensure your seat. Members of Team Pointless can "cut the line" to get first crack at seats.

Pricing

Pointless Theatre is dedicated to creating bold, visceral and affordable spectacles. Tickets are never more than $40. We offer special rates in order to make our work accessible to everyone in our community! Members of Team Pointless can access buy-one-get-one General Admission tickets.

Refund & Exchange Policy

We believe the best laid plans of puppets and people can often go awry. We allow patrons to exchange their tickets until midnight the night before the performance, subject to availability.  There are no refunds. Thank you for your understanding. 

Ticket Donation

If you are unable to attend a performance, and you tell us before the performance begins, you may donate your ticket back to the theatre, and we will issue you a tax receipt for the amount of the ticket(s).

No Show Policy

If you do not show up for your scheduled performance, we are unable to issue you a refund or a tax receipt for your ticket(s).

Late Arrival Policy

Late Seating will be at the discretion of House Management.

Cancellations

We believe the show must go on, but there are times when in order to protect the safety of our artists, staff, or patrons, we must cancel a show. The decision to cancel a performance will be made at least 8 hours before the scheduled performance. In the case of a cancellation, we will send an email to the address provided to us at the time your ticket was purchased. 

If the show for which you have tickets is cancelled for any reason, you may exchange your tickets for another performance (subject to availability). Refunds will be issued in the event of a cancellation for which there is no rescheduled date. Service fees are non-refundable.

Content Warnings

Pointless does not offer extended advisories about subject matter, as sensitivities vary from person to person. If you have any questions about content, contact us.

Pointless Theatre values a diverse, active, and inspired audience.

We invite you to engage vocally - laugh out loud, breathe with us, and connect with those around you. We hope to create a space where audiences give authentic reactions and each person’s response is valid.

We also value safety and respect. Anyone who engages in hate speech or harassment will be asked to leave.

How do we communicate these values?

Our ‘AUDIENCE AGREEMENT’ will be published in all programs,  printed on Front of House Signage, and written in “Know before you go” emails. Ticket buyers will need to check-off that they have read and agree to these terms when purchasing. These values will also be acknowledged* out loud during pre-show announcements. 

This Agreement will be stated in all FOH training materials. Stage Management and Front of House Staff will have training sessions with a Security Consultant for intervention and de-escalation techniques.

What does it look like when an audience member steps out of range of these values?

Any action that disrupts the safety of our artists or audience will be immediately addressed. This may look like verbal or physical harassment between audience members or directed towards artists, or an audience member inebriated beyond safety

What will happen when an audience disrupts the space?

The Stage Manager will work with the Front of House Manager to stop the show. Actors will clear the stage. The SM will make any necessary announcements to keep the audience and artists informed of actions being taken. The FOH Manager will work with their volunteers to de-escalate, remove and relocate any disruptive individuals before asking said persons to leave the venue. SM may decide to seek additional support from outside authorities including venue staff, 911 medical professionals. Once resolved, and if safe to do so, the show will resume. This same protocol will be followed should there be a medical emergency.